Terms of Service

Short answer: for lawful shopping. Scraping it, probing it for weaknesses and automated ordering are not permitted.

Using the site means you accept these terms. Any activity that overloads it or degrades the service for other customers is prohibited, and orders placed by automated means may be cancelled.

Where fraud or persistent misuse comes to light, access may be suspended. Credentials issued to you must be kept confidential and reported promptly if they may have been obtained by someone else.

The site is provided on an as-available basis, and maintenance or security work may require part of it to be withdrawn for a period. Where that affects an order you have already placed, we will contact you.

If any part of these terms does not suit you, please do not use the site. Questions about an individual clause can be raised before you order, and we will answer them in plain language.

Short answer: when we confirm dispatch, not when you place it.

An order is an offer to buy, and a contract forms only at dispatch. Until then neither side is bound, and the confirmation email simply records what we received.

We may decline an order if an item sells out, if payment cannot be verified, if the delivery address is incomplete, or if fraud is suspected. Where we cancel after payment, the full amount is refunded and a reason is given.

If something shown as available proves not to be, we tell you before payment is taken rather than after, and you may cancel the rest of the order at that point.

Stock is held in limited quantities and ranges change through the year, so the product page is the only dependable guide to what is available at any moment.

Short answer: the price confirmed on your order email, with tax calculated from the delivery address.

Prices are shown in US dollars and may change without notice, but the figure on your confirmation is the one that applies to that order.

Sales tax is calculated at checkout from the delivery address. Payment is taken on the processor's hosted page, and full card numbers are never stored by us.

No surcharge is applied for paying by card, and no discount is offered for any particular method. Where a promotion applies, the discounted figure is shown before you confirm.

If a price was displayed incorrectly because of a technical fault, we contact you before dispatch and you may either proceed at the corrected price or withdraw for a full refund.

Where a promotion applies, the reduced figure is shown before you confirm and is the one used if a refund later becomes due.

Short answer: within the window set out in the Shipping Policy; the dates are estimates rather than guarantees.

We are not responsible for delays caused by the carrier, severe weather, an incomplete address, or a parcel that nobody collects.

Risk passes to you on delivery, but where a parcel is lost or damaged in transit we pursue the carrier on your behalf and offer a replacement or refund once the claim is settled.

Where the carrier offers a delivery window or a collection point, that arrangement sits between you and the carrier once the parcel is in their network. A parcel cannot be redirected after dispatch.

A delivery that fails because the address was wrong leaves the cost of retrieving and re-sending the parcel with you, unless the mistake was ours.

Delivery dates are estimates. If a date matters to you, ask us before ordering and we will say honestly whether the timing is realistic.

Short answer: unused items within 30 days of delivery, refunded within seven calendar days of inspection.

The Return Policy forms part of these terms and carries the detail on eligibility, exclusions, carriage and timing.

Returned items remain your responsibility until they reach us, which is why a tracked service is recommended for anything of value.

Where a returns question is answered differently in the two documents, the fuller text in the Return Policy governs.

No entitlement that the law does not permit to be waived is diminished by anything written in this section.

Where the original card has since been closed, write to us once your bank confirms it and we will arrange an alternative.

Returned items remain your responsibility until they reach us, which is why a tracked service is recommended.

Where the two documents differ on a returns question, the Return Policy is the more specific and prevails.

Refunds reach the original payment method; the bank's own posting time follows afterwards.

Short answer: follow the care instructions on the product page and on any label supplied with the item.

Every product page states the age range the toy is intended for, and that guidance should be followed rather than treated as a suggestion. Small parts present a choking risk to children under three, and ride-ons should only be used with a helmet and under adult supervision.

Those instructions form part of what the item is sold on. Where the label and the product page appear to contradict each other, follow the label and tell us so that the listing can be corrected.

Damage arising from misuse, from disregarding the care instructions, or from altering an item beyond its intended purpose is not covered by the Return Policy or by any warranty that may apply.

Where an item is supplied with a manufacturer's warranty, that warranty runs alongside these terms rather than replacing them.

Where an item arrives without instructions, or the instructions appear wrong for it, contact us before use so the correct guidance can be confirmed.

Care guidance exists for your sake: observing it looks after the item and, where relevant, whoever is using it.

Short answer: we do, or we use it under licence. It may not be copied without permission.

The text, photography, graphics, page layout and the Ride & Play name are owned by us or licensed to us.

Linking to a product page and quoting a short extract in a review is welcome, and images are usually supplied for genuine editorial use on request.

Names and marks belonging to other parties remain theirs, and nothing on the site grants a licence to use them.

Using our name, logo or photography in a way that suggests endorsement of, or connection with, another business is not permitted.

A request to use our photography for editorial purposes is usually granted, provided the images are not altered and the source is credited.

Third-party names are used only to describe compatibility or origin, and their owners retain all rights in them.

Short answer: anything unlawful, abusive, misleading, or that interferes with the service or uses someone else's payment details.

Ordering goods with no intention of paying, or using the returns process as a de facto borrowing arrangement, is equally prohibited.

Occasionally an order is paused for a routine check. It is a verification rather than an accusation, and it clears as soon as the details tally with the record.

Breaking these rules can lead to orders being cancelled and accounts closed, and fraudulent payment activity may be passed to the authorities.

A payment reversal made without any contact first may mean a different payment method is required on later orders until the matter is settled.

While an investigation is running an account can be paused, and we will explain why it has been paused.

If money is taken back without you contacting us first, we may ask for another payment method on future orders until the matter is closed.

Short answer: limited to the amount you paid for the order, except where the law does not allow that limit.

We are not liable for indirect or consequential loss arising from the use of the site or from the purchase of a product.

This does not set aside responsibility for death or personal injury resulting from negligence, nor for fraud, and it does not remove any statutory entitlement that cannot be given up.

The most that can be recovered on any claim connected with an order is the sum you paid for it.

If an item damages property, what follows turns on whether it was used as intended and on any warranty from the maker. We will set out the routes open once the facts are clear, and nothing here is meant to discourage a genuine complaint.

Nothing written here shortens the time you have to bring a claim.

Short answer: yes, and the version on this page is the one that applies.

Changes are not applied retrospectively to orders already placed. The terms in force when you bought continue to govern that purchase.

Continuing to use the site after a revision means you accept the revised terms, and the date of the latest revision is shown at the top of the page.

If a revision materially cuts back your rights, that is flagged at the top of the page rather than buried in the body text.

Earlier versions are retained, and you can ask which version applied to a particular order by quoting the reference.

Where a revision is required by law, it takes effect from the date the law requires rather than the date of publication.

Earlier versions are kept on file, and we can tell you which version applied to a particular order.

Short answer: the law of the United States and of the state where our registered office sits.

Conflict-of-law rules are disregarded, so the same law applies regardless of where you are reading this from.

Before any formal step, write to us with the order reference and a description of the problem. Most disagreements are resolved at that stage.

Where they cannot be, both sides agree to attempt mediation before proceedings are issued, and the courts of that state hear any claim that reaches court.

Nothing in this clause stops you approaching a consumer-protection body or small-claims procedure available where you live, and local protections continue to apply alongside it.

The governing law does not remove protections available under the consumer law of your own state or country, which apply alongside this clause.

Before issuing proceedings, both sides agree to try mediation, and most disagreements are settled well before that point.

Short answer: email support@tessasite.shop, quoting your order reference for anything to do with a purchase.

Legal correspondence should be clearly marked so that it reaches the right desk rather than the general queue.

We answer within one working day, Monday to Friday, and any clause that reads unclearly will be talked through rather than left hanging.

Correspondence about a formal complaint or a data request is logged and answered in writing, so that both sides hold a record of what was said.

If it is not obvious which address to use, send the message to the one above and it will be passed on internally rather than leaving you to work it out.

A message raising several points receives one reply that deals with each of them, rather than a series of separate answers.

If it is unclear which address to use, send the message to the one above and it will be routed internally.